IT Service Management with ITIL® by noventum consulting

IT Service Management processes and tools are essential for large IT Service Providers, in order to ensure a predefined service quality for their clients.

noventum supports and develops the IT Service Management of its clients by offering strategy and process advice as well as practical seminars. To that end, noventum incorporates the ITIL® standards - the IT Information Library.

noventum performs IT Service Management strategy consulting with the aid of self-developed methodical models, i.e. the IT Scorecard and the ITSM Readiness Review. Using these models, clients can systematically develop their focus on IT Service Management and prioritise the activities to be carried out.

For process analysis and optimisation in the field of IT Service Management, noventum has specialised in the areas of service strategy, design, operation, transition and continual service improvement . The combination of established ITIL® knowledge, with extensive practical experience has resulted in well-thought-out and practical organisational solutions for our clients. Process implementation is simplified by using noventum’s tried and tested process templates.

noventum supports its clients in the development and expansion of integrative workflow systems based on ITIL compliant workflow tools for mapping the entire processes in IT Service Management. The standard ITIL workflow products are adapted by our consultants and developers or individually enhanced and integrated in the client’s application environment. noventum has special know-how for the creation of

• Databases for configuration and asset management systems for allocating IT costs
• Service Level Management, analysis and reporting systems
• Service Level Management, analysis and reporting systems
• Mapping and gauging business processes within workflows
• Coupling installation processes with automatic software distribution systems

Within the scope of Service Level Agreements (SLA’s) noventum defines SLA’s on the business process level, including preparation and integration of the necessary equipment. We are able to establish an automatic service level reporting system with reporting and workflow applications, system and business process variables.

As a consulting partner, noventum not only supports its customers to design ITIL compliant processes but also helps them to design the roadmap and to achieve their ISO 20000 certification target, which may add a precious value to especially IT Service Provider companies.

To complement its consulting and development services, noventum also carries out ITIL workshops, which are prepared either as open or exclusive workshops. We are also able to perform final certification according to the standards of ITIL Foundation or for becoming an IT Service Manager.